admin January 14, 2022
The last two years have seen great battles between keeping to tradition and embracing change, adapting to expectations versus meandering to avoid having to confirm to new expectations, and the list goes on.
These were challenging moments for business owners, especially those in the food services industry. We have seen how food businesses and restaurants lost their profits and revenue as a result of not adapting to new expectations and customer needs. In Singapore, the food culture has drastically changed the purpose and how social nucleus dine in. Big families have to get used to eating separately as group dine-in is limited to not more than 5 per table. Australia for example, has imposed a limit of 4 per table. Spaces between tables have to be kept about 2 metres apart, downsizing the number of diners by approximately 30-40%. As a result, restaurants and event halls have seen the opportunity to offer competitive prices for events such as weddings and corporate events very challenging. Operating costs keep getting higher to manage the safe management measures while customer volume shrinks.
These scenarios will not change and businesses, especially those in the food services, need to embrace them. There are 3 broad strategies food establishments should consider as they look forward into 2022.
The end of the pandemic is still uncertain. However, what is certain is that food establishments have to evolve to emerge stronger than before. Optimise opportunities and resources available to align business toward the new norm. The future could be brighter than imagined.
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